kahoo Privacy Policy

This page describes what we collect when you use kahoo and how we keep that data protected. We take your privacy seriously and operate under clear principles: we collect only what we need, we use it only for stated purposes, and we do not sell it to third parties without your consent.

Our kahoo platform requires personal information to verify your identity, process payments, and comply with local regulations. When you register, deposit, or withdraw, you provide data that we store securely and handle according to this policy. We also collect technical information about how you use kahoo—such as your IP address, browser type, and pages visited—to improve our service and detect fraud.

If you have questions about our data practices, contact our support team. We respond to privacy inquiries within a reasonable timeframe and provide clarity on how your information is used.

What data we collect on kahoo

We collect personal information in several categories:

Registration data: When you open a kahoo account, we collect your email address, phone number, full name, date of birth, and residential address. We use this to verify your identity and comply with Know-Your-Customer (KYC) regulations.
Payment information: When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, or bank virtual accounts (e-wallet, mobile banking, local payment, online payment), we collect transaction references, amounts, and timestamps. We do not store full payment card or bank account numbers; our payment processors handle that data separately.
Identity verification: Before your first withdrawal, we request a government-issued ID (Indonesian national ID, passport, or driver's license) and proof of address (utility bill or bank statement). We store these documents securely and use them only for verification purposes.
Account activity: We log all wagers, deposits, withdrawals, bonus claims, and tier progression on your kahoo account. This data helps us calculate cashback, track promotional eligibility, and detect suspicious activity.
Technical data: We collect your IP address, browser type, device type, operating system, and pages visited. We use this to improve kahoo's performance, diagnose technical issues, and prevent fraud.

We do not collect data we do not need

We ask for your email, phone, and address because we need them for account verification and payment processing. We do not ask for your mother's maiden name, your social security number, or other sensitive details unrelated to our service.

How we use your data on kahoo

We use the data we collect for specific, stated purposes:

Account verification: We verify your identity using your government ID and proof of address. This is required by local regulations and protects both you and kahoo from fraud.
Payment processing: We use your payment information to process deposits and withdrawals. We share transaction details with our payment processors (e.g., e-wallet, mobile banking) only as necessary to complete the transaction.
Promotional eligibility: We track your wager volume, tier status, and bonus claims to calculate weekly cashback, referral rewards, and seasonal promotions. This data is used only to administer our loyalty programme.
Fraud detection: We analyze your account activity, IP address, and login patterns to detect suspicious behaviour. If we identify potential fraud, we may freeze your account pending investigation.
Service improvement: We use technical data (page visits, browser type, error logs) to improve kahoo's performance and user experience. We do not use this data to profile you or make decisions about your account.
Legal compliance: We retain account data to comply with local regulations, respond to legal requests, and resolve disputes. We keep this data for a minimum of five years after account closure.

Note: We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We do not share your data with advertisers or data brokers.

Third-party processors and data sharing

We work with trusted third parties to operate kahoo. These processors handle specific functions but are bound by confidentiality agreements:

Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners receive transaction details necessary to process your deposits and withdrawals. They handle payment data according to their own privacy policies and PCI DSS standards.
Identity verification services: We may use third-party services to verify your government ID and proof of address. These services receive only the documents you upload and use them solely for verification.
Hosting and infrastructure: Our servers may be located outside Indonesia. Your data is encrypted during transmission and at rest, regardless of server location. We ensure all processors comply with data protection standards equivalent to Indonesian law.
Legal and regulatory authorities: We may disclose your data if required by law, court order, or regulatory request. We will notify you of such requests unless legally prohibited from doing so.

Your rights regarding data on kahoo

You have the right to access, correct, and delete your personal data on kahoo. Here's how:

Access: Log into your kahoo account to view your personal information, transaction history, and account activity. If you need data in a different format, contact our support team.
Correction: If your personal information is inaccurate, contact support to request an update. We will verify the change and update your account within one business day.
Deletion: You may request account closure and data deletion. We will close your account and delete personal data within 30 days, except where we are required by law to retain it (e.g., for tax or regulatory purposes).
Objection: If you object to how we use your data, contact support to discuss your concerns. We will review your objection and respond within a reasonable timeframe.

Cookies and tracking on kahoo

We use cookies to remember your login session, store your preferences, and track your activity on kahoo. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect kahoo's functionality.

We use two types of cookies: session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods). We do not use cookies to track you across other websites. We do not sell cookie data to third parties.

Data security and retention on kahoo

We protect your data using industry-standard encryption and security practices. All data transmitted between your device and our servers is encrypted using HTTPS. Data stored on our servers is encrypted at rest. We limit access to your data to authorized kahoo staff who need it to perform their jobs.

We retain your data for as long as your kahoo account is active, plus a minimum of five years after closure for regulatory compliance. After this period, we delete or anonymize your data. If you request account deletion, we delete personal data within 30 days, except where retention is required by law.

Note: No security system is perfect. While we use strong encryption and security practices, we cannot guarantee absolute protection against all threats. If you suspect unauthorized access to your kahoo account, change your password immediately and contact support.

Contact us about privacy on kahoo

If you have questions about our privacy practices, wish to exercise your data rights, or believe your data has been misused, contact our support team. We respond to privacy inquiries within 14 days. You can also contact us if you have concerns about how we handle data from Jakarta, Surabaya, Bandung, Medan, or Semarang.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by posting a notice on kahoo. Your continued use of kahoo after such changes constitutes your acceptance of the updated policy.

Our commitment is to handle your data transparently, securely, and fairly. We believe privacy is fundamental to trust, and we work hard to earn yours every day.